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Elements and Performance Criteria
Range Statement
Performance Evidence
Knowledge Evidence
A person competent in this unit must be able to demonstrate knowledge of:
procedures, regulations and legislative requirements relevant to contributing to effective relationships including work health and safety (WHS), environmental including relevant sustainability requirements/practices, standard operating procedure (SOP), isolation procedures, safe working requirements, risks and hazard identification and housekeeping basic communication techniques, including barriers to effective communication and how to overcome themconflict resolution and mediation strategies and techniques suitable for the work environmentbasic problem-solving techniques consistent with level of responsibilityprocedures covering anti-discrimination and harassment policies and regulationsindustrial award requirements related to personnel responsibilities, obligations and entitlementsinstructions and procedures for social behavior and emergency situationsprocedures for effective interaction with co-workers, including recognising differences, active promotion of anti-discrimination and avoidance of harassment.